FREQUENTLY ASKED QUESTIONS & ANSWERS


Q. Why ForeverFiances?

A. Because we've developed over the years a reputation for GREAT invitations. It starts with our truly unique papers (if you choose the plantable paper, you won't regret it!). Exclusive designs and awesome customer service. Your invitations will stand out. Our customers receive high praise from their guests for their invitations. See testimonials


Q. Why can't I live preview my text and design on your website?

A. Our design team takes great pride in preparing your digital proofs. Unlike other websites with "fancy" computer generated algorithms that spit out your text in set format, we will review your text and take care of the spacing, format, fonts, and review wedding etiquette. You can count on our expertise. 90% of our designs can be entirely customized. This means colors, text, fonts and papers.
Also, we've been working on an application that lets you preview fonts and colors! Coming Soon


Q. What is the typical turn-around?

A. It takes up to 8 days to create your unique invitations + 2-3 shipping time (*USA address). Remember to give yourself a good couple of weeks to include proofing back & forth.

ForeverFiances turnaround time


Q. What if I cannot find the perfect design for my invitations?

A. Just let us know what you have in mind. Our in-house design team would be proud to create your very own custom design (small fee may apply). Email us your theme, colors and the general feel of your wedding.


Q. Can I upload my own design?

A. Yes, we love custom artwork. Click here to see details & pricing. Just submit it via email; make sure to include the quantity needed and the type of paper you wish to use so we can give you a detailed quote.


Q. Do you offer matching stationery suites?

A. Each collection offers a complete matching suite, including thank you notes, menus, programs and our popular table cards / favors. You can also mix and match papers.


Q. What is the best to save money?

A. You will save more when you order several items at once (e.g save 20% on matching thank you notes when ordered with your invites). The best way to save money is to sign up here to stay in touch with our promotions. Like us on Facebook.


Wording Etiquette


More Q&A <click here>



Order Process
Can I see my invitations before they are printed?
Has my order shipped?
How to Order after 1st proof
What if I need to make changes after I "Read and Approved" my stationery?
What is the process?
What is the timeline?
Is it possible to have the invitations sooner than the above expected timeline?
How do I change quantities or cancel an item in my order?
How do I track my order?
An item is missing from my shipment.
When will my backorder arrive?
Do I get to see the invitation before its printed?
How do I make changes to my proof?
Proofs
Do you offer digital proofs?
Do you offer printed proofs?
What is the Approval Process?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
When will my order ship?
Privacy Policy
Security
Shipping and Returns
Do you ship to Alaska and Hawaii?
Do you ship to Canada?
How do I qualify for free shipping?
How long will it take before I get my order?
How much does shipping cost?
Shipping guidelines
Shipping of wedding accessories (important notice)
What are my shipping options?
What is our policy on returns and replacements for wedding stationery?
International Shipping
Do you ship to Europe?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Designs, Envelopes and Types of Invitations
Can I change the color of a design?
Can we have our picture on the save the date or anywhere else?
Can you print my guests addresses on the envelopes?
Can you print my return address on the envelopes?
Can you work with a design that I created?
Do envelopes come with the All in One Invitations?
Do envelopes come with the eco and classic format?
Foreign Text and Family Crests
How do you seal the All in One invitations?
How much postage is required to ship the All-in-Ones?
What if I see a design on an classic format (5"x7" or 5.5"x4.25") that I like but I want to have it on a California All in One?
What are the measurements for each of your formats?
If I need to send 120 invitations, how many should I order?
Pricing and Billing
How do I qualify for Free Graphic Set up fees?
Do I have to pay sales tax?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
About the Paper
How do I plant the paper so that flowers grow?
What type of seeds are in the paper?
How many colors can I use on the plantable paper?
If I have my invitations printed on handmade recycled paper embedded with wildflower seeds and my table place cards printed on recycled paper without seeds will the color look the same?
Additional Support
How do I contact you?
Customer feedback