Knowledge Base:  
What is our policy on returns and replacements for wedding stationery?
Last Updated: 07/24/2014
Unfortunately due to the fact that most of our products are personalized, we cannot accept returns on any merchandise. All sales are final.

Should you receive a damaged item, please call our Customer Service Department at (877) 256-9815 with your invoice number. We will send out a replacement at no charge.

When you receive your replacement shipment, you will find a pre-stamped, pre-addressed envelope, ARS (Authorized Return Sticker), or CT (Call Tag). Following the instructions provided, return the damaged merchandise to us. Do not include anything else in your return shipment. All claims must be made within 2 business days of shipment.

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